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Hello, hi, I’m Tobi Nussbaum, the CEO of the National Capital Commission, and

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in today’s episode of Capital Stories, we’re going to talk about all things

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conservation and conservation officers.

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You may know, or you may not know, that the NCC is responsible for planning and

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stewarding over a thousand square kilometres of land in the National Capital

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Region.

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What you also may know, or may not know, is that we have a whole team of

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conservation officers who are out there every day making sure everything’s okay

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on the land, checking in with people, looking after health and safety issues,

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and generally, our eyes and ears, every day, throughout all four seasons, hot and

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cold, to make sure that the NCC lands are properly managed.

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In this episode, we’re going to explore the multifaceted roles of these

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conservation officers, highlighting their contribution to protect biodiversity,

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while, as I said, contributing to just understanding what’s happening in our

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lands, dealing with issues and problems as they arise, and also being a helpful

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resource for people who have questions or concerns about anything that’s

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happening out there.

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So, I’m very pleased today to be joined by Diane Barbarie.

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Bonjour, hello—and Christopher Myles.

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Thanks to both of you for joining me today.

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So, I’m just going to start things off by asking you… tell me about a day in

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the life of an NCC conservation officer, from start to finish.

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What’s a typical day?

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Diane, do you want to go first?

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Yes.

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So, when we start our shift, we’ll either start with having a look at all the

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reports that came in, the concerns, you know, from the public, and then we go

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from there.

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So, if there’s a call, that’s our priority, and if not, then we follow up on

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reports that we’ve had, and the day goes on.

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So, whatever happens during the day, we go with the priorities first.

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And so, in terms of the role between the office and being out there,

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Christopher, tell me a bit about that balance.

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I presume you start your day here at Bayview Yards, just west of downtown, to

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check in, and then what does it look like in terms of going from the office out

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into the field?

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Typically, it follows a lot of what Diane just mentioned.

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We’ll kind of just get our bearings as far as what priorities are of the day,

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but in general, we try to get out into the field as speedily as possible, and

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start approaching all the new problems and the fresh issues of the day, and

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make sure we respond to calls.

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And like Diane just said, it’s a priority base to the calls themselves, but

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then again, we can get multiple calls sometimes, and it’s up to us to triage

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those calls based on importance or level of hazard or risk to the public or

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whatnot, right?

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So it’s up to us to kind of really manage our own priorities with the guidance

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from what’s coming down from our supervisors, managers, NCC priorities,

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etcetera, right?

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And as part of the tactic, Diane, to kind of cover our different conservation

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officers, covering different areas every day. Is it as much surveillance as it

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is responsive, or how do you figure out who’s going where?

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Let’s say you don’t have any calls, but you’re just doing your general

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surveillance, in general, checking out the lands. Do different teams go to

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different places every day?

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Is that how it works?

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We do.

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We make sure that we have, we actually have, like different zones.

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So on… you know, two different provinces, Ontario and Quebec, we have different

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zones.

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So we make sure that we have an officer, you know, in every zone, so that the

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response is quicker.

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And if there’s something to check, at least the timeline is faster.

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Great.

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Now, I suspect that to do this job, you need a little bit of training.

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So, Christopher, do you want to talk a little bit about the different kinds of

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trainings one has to have to be a full-time conservation officer?

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Yeah, absolutely.

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We do go through a number of trainings.

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All… I would say yearly, for most things.

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A good example would be forest firefighting training, where we’re trained forest

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firefighters through the SOPFEU agency of Quebec, the provincial firefighting

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agency.

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We do that once a year.

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We do our use of force on a regular basis, depending on how… when that needs to

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be renewed.

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That’s just more for our personal safety out there, so that we know how to

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respond given the worst-case scenario or everything in between.

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Our chemical mobilization training is a pretty… pretty big one for us.

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We go through that once every few years in a comprehensive sense, but we do it

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in-house at least once a year, sometimes more, just so that we’re on top of

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everything we need to do to make sure that those calls go well, because there’s

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a lot of technical stuff involved with those operations.

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So, we like to make sure that within the team, we’re up to speed, we’re ready to

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go at any given moment, and we also do it with trained veterinarians, wildlife

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veterinarians from across Canada to get into the more comprehensive aspects of

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those operations.

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But those are some examples.

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We do our first aids very regularly.

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We do our boat safety training regularly, and a lot of legislative stuff, just

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to make sure we’re covered on what’s current, what’s up to date, any changes to

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anything that’s going on in our world, essentially.

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Fantastic, thanks.

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And Diane, what would be something that you think would surprise people about

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the work you do, the training you do, the experiences you have?

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I would have to say the diversity in our job.

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So, a day can start with reading the occurrence report, and then it goes to a

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search and rescue for a missing person.

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It can go from an injury, someone on a trail gets injured.

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It can be an offence being… happening right now, or it did happen in the past and then

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we have to investigate on.

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So yeah, the diversity can go from animal regulations, also, that we do enforce.

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So, when we have reports of an issue or ongoing issue for that, we do enforce

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those regulations.

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And sometimes our partners within the city will call us and work with our

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partners within the city.

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So it could be Ottawa Police, it could be the RCMP, it could be the MRC des

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Collines.

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So we do work… Gatineau police.

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We do work with a lot of either their requests, or then we request them to

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assist us in certain situations.

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Fantastic.

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Now speaking of diversity of roles, behind me is a boat, behind you is a bear

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cage.

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Christopher, let’s talk about the bear cage first because I think people will

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be interested.

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Tell me a time that you have used the bear cage and how it works.

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The bear cages are intended to essentially live-trap an animal, a bear.

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We use them as a means of, if we have a nuisance bear in the area or reports of,

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or sightings, it’s a way to capture that animal with the least amount of

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complications.

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So essentially, we bait the cages to attract the bear, allow it to enter, trap

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it live—no harm done to the bear, no harm done to us.

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Then we can simply go through our partner agencies, like Diane was explaining,

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and relocate it to a more suitable habitat.

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We use those in cases of, we have several farms in the Greenbelt and Quebec

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side.

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Let’s say a bear has come in from the forest and is now eating your beehives or

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eating your apple trees.

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Once a bear finds a location that there’s a really abundant source of food

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without any issues, no other people, bears, bothering them, they won’t really

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tend to leave.

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And in order to mitigate that or get ahead of anything that could transpire

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with somebody who wants to pick apples running into a bear, we try to get them

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into the cage and then get them back to where they should be without any

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[im]mobilization required.

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I’m sure our audience would be interested to know, when bears are in the cage,

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do they tend to be docile or angry or resign to being in a cage?

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What does their behaviour look like when they’re in that cage?

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It’s a great question.

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I liken animals often to humans.

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There are very predictable behaviours and there are very unpredictable behaviours

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attributed to individuals.

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Generally speaking, though, in my experience anyway, and Diane might have more

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to add, she’s been here longer than I have,

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they’re fairly docile most of the time.

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They may not be too happy about it, but I think they have enough cognitive

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awareness that they’re stuck in there.

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And generally, after a few moments that the bear, in my sense and perception

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anyway, that we’re not a threat, they don’t really react.

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They get calmer as well.

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So, most in my experience, it’s been a fairly calm situation.

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Interesting.

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So, behind me, Diane, is a boat.

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The NCC has a lot of lakes in its domain, a lot of rivers.

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In what cases would you take the boat out and what does that look like?

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Well, we have different...

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the boat is only one of the different kind of patrols that we do.

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But the boat, we would take it on the Ottawa River—especially that one.

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We have smaller boats for the other lakes, like Meech Lake, Philippe, and La

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Pêche.

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So, it would be either somebody that’s stuck on a lake, that’s missing

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equipment, and they can’t go back to shore… to enforce our regulations, but from

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the shoreline, because the NCC owns a lot of shoreline.

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And we have Leamy Lake, also, that we can go.

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So, that’s only one of the ways that we patrol.

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There’s also ATVs.

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There’s also our vehicles, our trucks.

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There’s our bikes.

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And so, yeah, there’s different...

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There’s always a foot patrol, which is a good exercise to do.

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And so, yeah, so that’s just one of them.

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But lots of toys.

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Lots of toys.

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Yes.

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Summer and winter, I imagine.

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Yes.

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We have snowmobiles too for the winter.

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Right.

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Great.

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I want to ask you each a question, which is: in your job,

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what is one unforgettable moment or one interesting experience you’ve had that

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you think the audience would like to hear?

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Maybe it’s odd or funny or strange, whatever it is.

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Christopher, why don’t you go first?

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There’s several to choose from.

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It’s actually a bit...

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there’s so many, it’s hard to come up with one right off the bat.

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But one I’ll just throw out that comes to mind immediately:

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I had a family at Lac Philippe many years ago who encountered a bear, innocuous

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encounter.

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There was no, you know, just a bear in the woods, but a lot of people aren’t

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used to seeing bears, especially in close proximity.

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So they opted to climb a rather large white pine on the beach.

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And this included, I think, a 75-year-old grandmother and it was a family of

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five.

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They’d all managed to ascend the tree quite high.

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And I guess the teaching point in all this is that climbing a tree is actually

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one of the things you shouldn’t do when you encounter a bear because they’re

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fantastic climbers and it’s kind of the opposite of what we would recommend you

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do.

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But this was their reaction when we found them.

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And it actually took us quite some time to locate them because even though we

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were standing right below them, they were so [afraid] in the moment that they

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didn’t say anything even when they saw us.

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So, you know, it took...

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I think the young kid said something and we’re like, whoa.

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So we actually had to climb the trees ourselves and—help them down—kind of carry them down, and

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lower them into the bed of the truck and just kind of quick thinking in the

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moment, use what we had at our disposal to rectify the situation, and just do a

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little public relations and, you know, explain like, next time, you know, don’t

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do this, do that, do this.

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So maybe not the right course of action, but impressive that a whole family

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managed to climb a tree, and a 75-year-old at that.

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So, some positives in there too.

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A bit of a surprise.

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Innovation.

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That’s a great story.

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Diane, what’s a story that stands out for you in terms of your experience as a

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conservation officer?

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For me, it’s a little bit different.

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So, it’s mainly on a search and rescue for an injured person.

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And we had to...

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She was quite far into Richard Lake and Gatineau Park.

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And we had to use the spinal board and we had to put the individual on the

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spinal board and then do a little bit of distance in the woods.

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And then we had to put that person into a...

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it’s like a basket on wheels, to go in between like the trees.

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Oh, wow.

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And then we had to switch that person into the rescue slate, which was behind

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the ATV.

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And then we had to transport that person to her vehicle because she had a ride

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to go to the hospital.

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But it was just to show how many ways that we can rescue somebody.

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And it doesn’t take only one piece of equipment.

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Sometimes it takes a multiple, you know, pieces of equipment to get them out of the woods

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because sometimes they’re way in.

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So for me, that’s one that I can remember.

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And just a side note, for me, the thank you cards… goes a long way.

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And they’re really happy that, you know, we’ve, you know, helped them, assist them, and just reminds

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us of why we do that job.

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Wow.

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Isn’t that nice?

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Yeah.

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It’s nice to get recognition from the public about the work you guys do.

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And anything else that you guys would want to share?

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Anything I’ve missed in terms of things that you would want the public to know

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about the work you guys do?

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One thing that I could suggest or to help people, when they go on a trail, is to

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stay on the official trails, to choose the right app, so that they don’t get

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lost.

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And maybe, as I do, take a picture of the map that’s at the trailhead.

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Take a picture.

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And at least if you’re lost, you still have it with you.

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And make sure that cell phone is charged, fully charged.

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Excellent tips.

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Christopher, anything else that you would want to add before we finish?

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No.

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I mean, we’re, as you said in your introduction, we’re here to maintain the

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ecological integrity and also the integrity of the NCC’s assets.

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So just to be respectful when using all of the lands, all of the facilities.

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It just makes everybody’s experience that much more pleasant and means you

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probably won’t have to talk to us anytime soon.

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So yeah, we can go about doing things like saving people and other things.

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Great.

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No, it’s a fantastic place to work.

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And honestly, we feel privileged to be here.

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Excellent.

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And for my part, thank you very much for the work you guys do.

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You and all of your colleagues who work here in the conservation team at

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Bayview Yards, where we are today.

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And thanks to both of you for joining me on this episode of Capital Stories and

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telling us a little bit about the behind-the-scenes look at the work you do.

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And thanks to our listeners, too, for joining us for this episode of Capital

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Stories.

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And we’ll see you the next time.